MINIMUM ORDER QUANTITIES
Epic Drip Filters; Our minimum order is 1 carton. 1 Carton contains 12 boxes of your choosing. Each box contains 10 Epic Drip Filters of a single roast.
Epic Gift Packs; Our minimum order is 10 gift packs.
We offer complimentary shipping with each full carton ordered. Orders outside of this will be subject to additional shipping charges. Orders are packed within 1-3 working days. If there are any delays with your order, we will let you know right away.
RETURNS & CANCELLATIONS
Return of faulty/damaged items should occur within 7 days of receiving them. To report a damaged item, please email the details of the damage and an image to firstname.lastname@example.org. Non-delivery must be reported immediately.
All orders are final and cannot be cancelled once the order has been confirmed and the final invoice has been generated. We do not accept return of unsold goods, change of mind or preference of natural variation in handcrafted items such as enamel mugs. Our Epic Adventure Mugs are handmade, therefore some variation between the same product can occur. This is not considered a fault.
Prices shown on Wholesale/Trade Price lists are exclusive of GST, prices online are inclusive of GST. We reserve the right to alter our pricing with 14 days notice, unless already invoiced. The RRP for each product is listed on our main website www.epiccoffee.co.nz and on our price lists. Stockists must agree to sell products at the RRP listed.
Epic Coffee products may not be distributed through any third party online marketplaces, including TradeMe, Facebook Marketplace etc.
All orders are on 7 day payment terms. You can pay via online link sent with your invoice or via internet banking. Please state your invoice/order number as the payment reference when paying via internet banking.
First time trade or wholesale order invoices must be paid in full prior to the dispatch of stock. Future orders will be invoiced on 7 day payment terms.
Any accounts that are outstanding for over 60 days may be passed on to debt collection and any fees involved in recovering the debt is the responsibility of the stockist.
COPYRIGHT & INTELLECTUAL MATERIAL
All Epic Coffee product images and product copy are subject to copyright and are the property of Epic Coffee. Approved Epic Coffee stockists are welcome to use any of the images on the www.epiccoffee.co.nz website or official social media pages for the purpose of promoting the product/s. High res images are available on request.
Epic Coffee cannot be held liable for any losses, costs, damages and expenses (including legal costs) resulting from claims arising out of your breach of these Terms of Trade.
AGREEMENT OF TERMS
By placing an order with Epic Coffee you are agreeing to the above terms and conditions. These terms are subject to change at any time. If the terms are amended, stockists will be informed, and they will be effective immediately. Individual stockist terms may apply.